If working for a highly renowned, world class resort is your fascination and your source of inspiration, well you have just reached the right place. We are an established 5 star luxury resort located in the North Male Atoll, reachable by a 40 minutes boat drive. A proud member of the Small Luxury Hotels of the World (SLH), the winner of the “World Luxury Hotel” award, TUI Award winner, is looking for energetic and ambitious individuals.
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We are currently recruiting our GUEST RELATIONS OFFICER (Japanese Speaking)
reporting to the Front Office Manager, you will be responsible for:
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- Facilitating the arrival of guests to the resort and their check-in
- Accurately conveying information of the resorts facilities and services
- Maintaining accurate guest information in the resort operating system
- Arranging and attending guest activities and excursions
- Fulfilling the guest special requests
- Attending and solving any guest issues or complaints
- Actively seeking out guest feedback and anticipating guest needs
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Job Requirements
Qualifications:
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- Previous experience in similar position within a resort or other customer service based position
- Hotel school graduates and / or experience in a similar position
- Outgoing personality who fosters customer relation
- Computer literate
- Experience in working in a multicultural team
- Flexible working hours, hands on, patient, people’s person and highly service oriented
- High level of written and spoken English and Japanese
- Ability to translate between English and Japanese
- Outgoing and social personality
- Strong desire to provide memorable guest experiences by exceeding expectations
- Speak another language can be an added advantage.
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All level of team members enjoys the following facilities and services:
Fully furnished accommodation and meals, Recreation area, Knowledge room with free Internet, Wi-Fi Gym, Free daily ferry transfers to Male’ – the capital city, staff coffee shop, Badminton, Volleyball , Monthly staff parties, Weekly snorkeling sessions, Weekly staff yoga sessions, Weekly staff night fishing, Table tennis, Billiard, Staff opportunity for continuous learning and development and above all an attractive salary and service charge.
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If you believe the above fits your skills, character and personality, then please send a full and complete resume to: career.boduhithi@cocopalm.com.mv Application deadline, 17th November 2011
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Coco Palm Bodu Hithi
North Male' Atoll | Republic of Maldives | T: (960) 664 11 22 | F: (960) 664 11 33 |
Website: www.cocopalm.com
