2. Reservation Supervisor
To serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximise guest satisfaction, and hotel revenue.
At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
• Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
• Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.
• Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
Salary & Benefits – negotiable
Please forward detailed CV with photo to ahrm.kihavah@anantara.com
Deadline for submission of application is on 30th September 2011
