Job: Front Desk Agent
Employer: Centara Grand Island Resort Maldives
Job Title: Front Desk Agent
Position: Front Desk Agent (Male or Female)
Salary Negotiable
Centara Hotels and Resorts operate 43 hotels and resorts in major tourist destinations throughout Thailand and Asia including Bangkok, Maldives, Egypt and India.
The Centara Grand Island Resort & Spa Maldives is tailored to provide an exceptional experience for both couples and the family market. We are now actively searching for
Front Desk Agent (Male or Female)
Job Task
- Handling guest check in and check out
- Records sales invoices to subsidiary ledger
- Posting of official receipts to ledger for paid account
- Aging of receivables
- Make statement of account to clients who have past due accounts
- Handle and transfer all incoming calls according to the standards and procedures of the resort
- Handle inquiries by providing appropriate information
- Assist in locating guests and employees when requested
- Ensure that guest’s expectations are met or exceeded by providing an efficient, friendly and attentive service
- Update telephone guides in the resort computer system
- Handle the resort wake up and voice mail systems
JOB SPEC’s
- Young dynamic and highly motivated
- Hotel School Graduates and/ or experience in a similar position
- Outgoing personality who fosters Customer relation. Computer literate.
- You must speak English and other international languages are considered as an advantage.
- Experience working in a multicultural team including working in a resort environment
- Flexible working hours, hands on, patient, peoples person and very service oriented
- Handle guest check-in/check-out and responsible for front desk operation
- Responsible for planning/arranging all guest activities and execution
- Handle MAT and Speedboat operation for guests transfer in liaise with Reservation and Resorts Marine Department.
Applications shall be submitted on or before 15th May 2011 by email to [email protected] and/ or delivered to M. Rowville, 4th Floor, Fareedhee Magu, Male’
