1. Front Office Manager
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an
exhaustive list of everything that needs to be done. Anantara employees always find new ways to
look after the business, their guests, and their colleagues. Within this, the key responsibilities for
this position are:
Planning and Organising:
- Participate in preparation of the resort's strategic and marketing plans. Prepare the Front Office team budget.
- Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.
- Maintain full knowledge of the Property Management and Call Centre computer systems.
Operations
- Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
- Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
- Remain accountable for all elements of the department operations.
- Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
- Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
Administration
- Establish and maintain effective employee relations.
- Liaise with HR in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity.
- Control payroll and business expenses of the department.
2. Assistant Front Office Manager
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an
exhaustive list of everything that needs to be done. Anantara employees always find new ways to
look after the business, their guests, and their colleagues. Within this, the
key responsibilities for this position are:
Operational:
- Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.
- Maintain full knowledge of the Property Management and other applications pertaining to the department.
- Supervise the functioning of all departmental employees and facilities.
- Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
- Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
Administration
- Establish and maintain effective employee relations.
- Maintain and update Guest history.
- Recommends new measures and solutions to concerns of Front Office Operations to the Front Office Manager.
Benefits & Salary : Negotiable
Deadline of submission of application :
15th September 2012
Email: ahrm.kihavah@anantara.com
